WiBi Rewards are credits or points earned by registered customers when making purchases on wibi.com.kw. These points can be redeemed for discounts on purchases at wibi.com.kw or exchanged for exclusive offer vouchers from top brands across Kuwait.

To start earning, you can register here to enroll into the loyalty program. All existing account holders do not need to re-register. They can get WiBi Rewards using existing login details. All Registered customers become members for WiBi Rewards Program.

1. How do I redeem an offer?

Browse available offers on WiBi, choose your preferred offer, and submit a redemption request. Your unique code will be sent during working hours.

2. How long does it take to receive my code?

Codes are usually sent within 2 hours during working hours.

3. What are the working hours for code requests?

Requests are processed from 8:00 AM to 5:00 PM, Sunday to Thursday.

4. What if I request a code after 6:00 PM?

Your request will be confirmed, and the code will be sent on the next working day during operating hours.

5. Are codes sent on Fridays?

No. Requests made on Friday will be processed and sent on Saturday.

6. Can I use my code more than once?

Unless stated otherwise, each code is valid for one-time use only.

7. Where can I use my redemption code?

Codes can be used at participating brand branches, websites, mobile apps, or locations mentioned in the specific offer details.

8. Can I share my code with someone else?

No. Codes are intended for the registered customer and should not be shared or transferred.

9. What if my code does not work?

Please ensure the code is entered correctly and is still valid. If the issue continues, contact WiBi support with your request details.

10. Can I combine my code with another promotion?

Usually no, unless the partner brand specifically allows combining offers.

11. Do all offers have the same terms?

No. Some brands may have special conditions, excluded items, branch restrictions, or limited validity dates.

12. Can offers expire or be removed?

Yes. Offers may change, end, or be withdrawn based on partner availability.

13. How do I know if my redemption request was successful?

You will receive a confirmation message along with your redemption code once approved.

14. Is there any fee to use WiBi Rewards?

No. WiBi Rewards is designed to help customers unlock exclusive offers through earned reward points.

15. How can I share feedback?

You can submit your feedback here.